Frequently Asked Questions

Zufall Health  >  For patients  >  Frequently Asked Questions
What is a Federally Qualified Health Center (FQHC)?

A Federally Qualified Health Center is a community-based organization that receives government funding and must meet the highest standards of clinical care. A private, not-for-profit agency, we are governed by a board of directors whose composition includes patients of the health center.


Zufall Health is a Federally Qualified Health Center covered under the Public Health Service (PHS) Act. This means that all health or health-related claims, including medical malpractice claims, are the responsibility of the United States Government. Zufall Health, its employees, and eligible contractors are considered federal employees and are immune from lawsuits. All filed claims are reviewed and/or brought before a court of law by the U.S. Department of Health and Human Services, Office of the General Counsel and the Department of Justice according to Federal Tort Claims Act (FTCA) requirements.

This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233 (g)-(n).

Who do you serve?

We welcome patients of all age groups.

Are the services free?

No, we accept insurance or charge patients a sliding scale fee based on their income and family size. Patient fees are important to supporting the health center. However, no one is turned away due to their inability to pay. Click here for more info

Do you accept insurance?

We accept Medicare, Medicaid, and New Jersey Family Care as well as a number of private insurance plans. Please call to make sure we accept your plan. If you have health insurance, please bring your insurance card with you. Click here for more info

What if I have no insurance?

Zufall Health has a sliding fee discount program to ensure affordable access to all services. Fees are based on services received and can be adjusted based on your income and family size. Click here for more info

Can you help me get insurance?

Yes, our benefit enrollment counselors can assist with enrollment in NJ Family Care (Medicaid) and qualified plans offered in the marketplace created through the Affordable Care Act.

What if my insurance changes, or I lose my insurance?

Please notify us of any changes in your insurance status. If you lose your insurance, we may be able to help you find new insurance. Zufall Health also has a sliding fee discount program to ensure affordable access to all services. Fees are based on services received and can be adjusted based on your income and family size. Click here for more info

Can I visit any of your sites?

In choosing Zufall as your medical home, you are encouraged to visit the same site and establish relationships with providers and staff. By getting to know you, we can provide better care and enhance your patient experience. However, you are free to visit any of our sites where your medical records are always available.

Does every site have the same services?

No, you should check the Locations page for the facility you wish to visit or call that site.

What do I need to bring to my first visit?

You will need:

  • Identification
  • Verification of address
  • Proof of income such as a pay stub, your income tax return, or a letter of employment. If you have no income or if you are temporarily living with another person, please bring a letter indicating the support this person is offering you or use Zufall’s Statement of Support form.
  • Insurance card (if applicable)
  • Method of payment (cash or credit card)
  • Immunization records
What should I do if I can't make my scheduled appointment?

Please call the site and cancel or reschedule your appointment as much in advance as possible so that we can schedule another patient for your assigned time.

What is the procedure for renewing a prescription?

First, you should check the label on your medication to see if you have any renewals left. If you do, you can call your pharmacy directly to order a refill. If you do not have any renewals left, you can call the health center to request that your provider authorize a renewal. If you are registered for the Patient Portal, you many request a renewal online by visiting the Patient Portal site. Some medications may require that you see your provider to receive a renewal.

How can I obtain my lab results?

The health center will call you to report your lab results as soon as they become available. Please be aware that some non-urgent test results may not be available for as many as two weeks. If you want to check on your test results, you may call the health center. If you are registered for the Patient Portal, you may view your report online by visiting the Patient Portal site.

What are the benefits of using the Patient Portal?

Using the Patient Portal, you have easy and private access to your medical information online so you can view your personal health record whenever and wherever you have access to the Internet. You can also schedule appointments, request medication refills, and referrals, view lab results, and communicate with providers and staff.

How do I sign up for the Patient Portal?

Follow these easy instructions to sign up for the Patient Portal here.

How do I reach my doctor when the office is closed?

Patients can call any Zufall office after business hours. For non-urgent matters leave a message and your call will be returned the next business day. If your need is urgent, you will be connected with our on-call medical provider.  For extreme or life-threatening cases call 9-1-1 or get help at the nearest hospital emergency room.